| 000 | 00514nam a22001697a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161226134625.0 | ||
| 008 | 161226s1996 ii ||||| |||| 00| 0 eng | ||
| 040 |
_aBD-DhUL _cBD-DhUL |
||
| 082 |
_a658.834 _bKEM |
||
| 100 | 1 | _aKessler, Sheila | |
| 245 | 1 | 0 |
_aMeasuring and managing customer satisfaction : _bgoing for the gold / _cSheila Kessler |
| 260 |
_aNew Delhi : _bWheeler Publishing, _c1996. |
||
| 300 |
_a xii, 228p. : _bill. ; _c25 cm. |
||
| 650 | 0 | _aMarketing | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c141492 _d141492 |
||