| 000 | 00880cam a2200253 a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161226150501.0 | ||
| 008 | 940902s1995 nyua b 001 0 eng | ||
| 010 | _a 94036213 | ||
| 020 | _a002912977X | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.812 _bGRC |
| 100 | 1 | _aGriffin, Jill. | |
| 245 | 1 | 0 |
_aCustomer loyalty : _bhow to earn it, how to keep it / _cJill Griffin. |
| 260 |
_aNew York : _bLexington Books, _cc1995. |
||
| 300 |
_aviii, 242 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 955 | _apc16 to sa00 09-02-94; sc00 09-06-94; sc16 09-06-94; sc13 09-07-94; sc03 to DDC 09-08-94; CIP ver. pv07 01-26-95 | ||
| 999 |
_c141605 _d141605 |
||