000 00880cam a2200253 a 4500
003 BD-DhUL
005 20161226150501.0
008 940902s1995 nyua b 001 0 eng
010 _a 94036213
020 _a002912977X
040 _aDLC
_cDLC
_dDLC
_dBD-DhUL
082 0 0 _a658.812
_bGRC
100 1 _aGriffin, Jill.
245 1 0 _aCustomer loyalty :
_bhow to earn it, how to keep it /
_cJill Griffin.
260 _aNew York :
_bLexington Books,
_cc1995.
300 _aviii, 242 p. :
_bill. ;
_c25 cm.
504 _aIncludes bibliographical references and index.
650 0 _aCustomer loyalty.
650 0 _aCustomer services
650 0 _aCustomer relations
906 _a7
_bcbc
_corignew
_d1
_eocip
_f19
_gy-gencatlg
942 _2ddc
_cBK
955 _apc16 to sa00 09-02-94; sc00 09-06-94; sc16 09-06-94; sc13 09-07-94; sc03 to DDC 09-08-94; CIP ver. pv07 01-26-95
999 _c141605
_d141605