| 000 | 00727pam a2200217 a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20161226152022.0 | ||
| 008 | 940902s1994 nyu 000 0 eng | ||
| 010 | _a 94033662 | ||
| 020 | _a1571010173 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
| 082 | 0 | 0 |
_a658.812 _bGRL |
| 100 | 1 | _aGross, T. Scott. | |
| 245 | 1 | 0 |
_aLeading your positively outrageous service team / _cT. Scott Gross. |
| 260 |
_aNew York : _bMasterMedia Ltd., _cc1994. |
||
| 300 |
_ax, 252 p. ; _c23 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 955 | _apc17 to sa00 09-02-94; sc10 09-07-94; sc12/sc17 09-08-94; sc03 to DDC 09-08-94; CIP ver. pv08 06-30-95 | ||
| 999 |
_c141637 _d141637 |
||