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| 001 | 2032201 | ||
| 003 | BD-DhUL | ||
| 005 | 20161226172320.0 | ||
| 008 | 920619s1993 enka 000 0 eng | ||
| 010 | _a 92025429 | ||
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_a0077077539 : _c£18.95 |
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_aDLC _cDLC _dDLC _dBD-DhUL |
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_aHF5415.5 _b.F727 1993 |
| 082 | 0 | 0 |
_a658.812 _220 _bFRI |
| 100 | 1 | _aFreemantle, David. | |
| 245 | 1 | 0 |
_aIncredible customer service : _bthe final test / _cDavid Freemantle. |
| 260 |
_aLondon ; _aNew York : _bMcGraw-Hill, _cc1993. |
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| 300 |
_axvii, 203 p. : _bill. ; _c22 cm. |
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| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xCase studies. |
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_2ddc _cBK |
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_c141843 _d141843 |
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