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| 001 | 14284310 | ||
| 003 | BD-DhUL | ||
| 005 | 20161226173325.0 | ||
| 008 | 060302s2006 nyu 001 0 eng | ||
| 010 | _a 2006007483 | ||
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_aGBA652880 _2bnb |
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_a013486089 _2Uk |
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| 020 | _a0814473075 (hdbk.) | ||
| 020 | _a9780814473078 | ||
| 035 | _a(OCoLC)ocm64595865 | ||
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_aDLC _cDLC _dBAKER _dUKM _dC#P _dDLC _dBD-DhUL |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.K537 2006 |
| 082 | 0 | 0 |
_a658.812 _222 _bHOK |
| 100 | 1 | _aHorrell, Edward. | |
| 245 | 1 | 4 |
_aThe kindness revolution : _bthe company-wide culture shift that inspires phenomenal customer service / _cEd Horrell. |
| 250 | _aast. Eco. | ||
| 260 |
_aNew Delhi : _bPHI Learning , _cc2008. |
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| 300 |
_axxvi, 198 p. ; _c22 cm. |
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| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aIndustrial relations. | |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip0610/2006007483.html |
| 942 |
_2ddc _cBK |
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| 999 |
_c141852 _d141852 |
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