000 | 00833cam a2200277 a 4500 | ||
---|---|---|---|
001 | 2069782 | ||
003 | BD-DhUL | ||
005 | 20161226180117.0 | ||
008 | 940712s1995 inua 001 0 eng | ||
010 | _a 94030369 | ||
020 |
_a157112067X : _c$12.95 |
||
040 |
_aDLC _cDLC _dDLC _dBD-DhUL |
||
043 | _an-us--- | ||
050 | 0 | 0 |
_aHF5415.5 _b.J35 1995 |
082 | 0 | 0 |
_a658.812 _220 _bJAC |
100 | 1 | _aJandt, Fred Edmund. | |
245 | 1 | 4 |
_aThe customer is usually wrong! / _cFred E. Jandt. |
260 |
_aIndianapolis, IN : _bPark Avenue, _cc1995. |
||
300 |
_axi, 211 p. : _bill. ; _c23 cm. |
||
500 | _aIncludes index. | ||
650 | 0 |
_aCustomer services _zUnited States. |
|
650 | 0 | _aCustomer relations. | |
650 | 0 |
_aConsumer satisfaction _zUnited States. |
|
906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
942 |
_2ddc _cBK |
||
999 |
_c141898 _d141898 |