000 00833cam a2200277 a 4500
001 2069782
003 BD-DhUL
005 20161226180117.0
008 940712s1995 inua 001 0 eng
010 _a 94030369
020 _a157112067X :
_c$12.95
040 _aDLC
_cDLC
_dDLC
_dBD-DhUL
043 _an-us---
050 0 0 _aHF5415.5
_b.J35 1995
082 0 0 _a658.812
_220
_bJAC
100 1 _aJandt, Fred Edmund.
245 1 4 _aThe customer is usually wrong! /
_cFred E. Jandt.
260 _aIndianapolis, IN :
_bPark Avenue,
_cc1995.
300 _axi, 211 p. :
_bill. ;
_c23 cm.
500 _aIncludes index.
650 0 _aCustomer services
_zUnited States.
650 0 _aCustomer relations.
650 0 _aConsumer satisfaction
_zUnited States.
906 _a7
_bcbc
_corignew
_d1
_eocip
_f19
_gy-gencatlg
942 _2ddc
_cBK
999 _c141898
_d141898