000			01672cam a22003014a 4500
001			16419377
003			BD-DhUL
005			20170316152215.0
008			100816s2010 ii a b 001 0 eng
010			_a 2010035007
020			_a9780070655706
035			_a(OCoLC)ocn617508796
040			_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dBD-DhUL
042			_apcc
050	0	0	_aTX911.3.M27 _bB35 2011
082	0	0	_a647.94068 _222 _bAHN
100	1		_aAndrews, Sudhir _d1947-
245	1	0	_aHotel front office : _ba training manual / _cSudhir Andrews
250			_a2nd ed.
260			_aNew Delhi : _bTata McGraw Hill education, _c2010.
300			_axxviii, 380p. : _bill. ; _c25 cm.
365			_aIRS _b340.00
504			_aIncludes bibliographical references and index.
520			_a"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- _cProvided by publisher.
650		0	_aHotel management.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
999			_c164700 _d164700