| 000 | 00883cam a2200301 a 4500 | ||
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| 001 | 3495899 | ||
| 003 | BD-DhUL | ||
| 005 | 20170514082320.0 | ||
| 008 | 940613s1990 nyu 001 0 eng | ||
| 010 | _a 94176956 | ||
| 020 |
_a0425141446 _c |
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| 035 | _a(OCoLC)30596375 | ||
| 040 |
_aOCl _cOCl _dDLC _dBD-DhUL |
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| 042 | _alccopycat | ||
| 050 | 0 | 4 |
_aHF5415.5 _b.N955 1990 |
| 082 | 0 | 0 |
_a658.812 _2 _bNYY |
| 100 | 1 | _aNykiel, Ronald A. | |
| 245 | 1 | 0 |
_aYou can't lose if the customer wins : _bten steps to growth & profit / _cRonald A. Nykiel. |
| 250 | _aBerkley ed. | ||
| 260 |
_aNew York : _bBerkley Books, _cc1990. |
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| 300 |
_aix, 132 p. ; _c21 cm. |
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| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aConsumers _xAttitudes. |
|
| 906 |
_a7 _bcbc _ccopycat _d3 _encip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
||
| 999 |
_c195434 _d195434 |
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