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008 130227s2013 nju ob 001 0 eng
010 _a 2013008109
020 _a9781118658994
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020 _a9781118826751
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020 _a1118826752
_q(electronic bk.)
020 _z9781118524664
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020 _a1118524667 (cloth)
020 _a9781118524664 (cloth)
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072 7 _aBUS
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082 0 0 _a658.4/04
_223
100 1 _aKerzner, Harold.
245 1 0 _aProject management metrics, KPIs, and dashboards : a guide to measuring and monitoring project performance /
_cHarold Kerzner, Ph. D., Sr. Executive Director for Project Management, the International Institute for Learning.
_h[electronic resource]
250 _aSecond edition.
264 1 _aHoboken, New Jersey :
_bJohn Wiley & Sons, Inc.,
_c[2013]
300 _a1 online resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 _aProject Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance; Copyright; Contents; Preface; 1 The Changing Landscape of Project Management; Chapter Overview:; Chapter Objectives:; Keywords:; 1.0 Introduction; 1.1 Executive View of Project Management; 1.2 Complex Projects; Comparing Traditional and Nontraditional Projects; Defining Complexity; Tradeoffs; Skill Set; Governance; Decision Making; Fluid Methodologies; 1.3 Global Project Management; 1.4 Project Management Methodologies and Frameworks; Light Methodologies; Heavy Methodologies; Frameworks.
505 8 _a1.5 The Need for Effective Governance1.6 Engagement Project Management; 1.7 Customer Relations Management; 1.8 Other Developments in Project Management; 1.9 A New Look at Defining Project Success; Success Is Measured by the Triple Constraints; Customer Satisfaction Must Be Considered As Well; Other (or Secondary) Factors Must Be Considered As Well; Success Must Include a Business Component; Prioritization of Success Constraints May Be Necessary; The Definition of Success Must Include a ""Value"" Component; Multiple Components for Success; The Future.
505 8 _a1.10 The Growth of Paperless Project Management1.11 Project Management Maturity and Metrics; 1.12 Project Management Benchmarking and Metrics; Best Practice versus Proven Practice; Benchmarking Methodologies; 1.13 Conclusions; 2 The Driving Forces for Better Metrics; Chapter Overview:; Chapter Objectives:; Keywords:; 2.0 Introduction; 2.1 Stakeholder Relations Management; 2.2 Project Audits and the PMO; 2.3 Introduction to Scope Creep; Defining Scope Creep; Scope Creep Dependencies; Causes of Scope Creep; The Need for Business Knowledge; The Business Side of Scope Creep.
505 8 _a2.4 Project Health ChecksUnderstanding Project Health Checks; Who Performs the Health Check?; Life Cycle Phases; 2.5 Managing Distressed Projects; Root Causes of Failure; The Definition of Failure; Early Warning Signs of Trouble; Selecting the Recovery Project Manager (RPM); Recovery Life Cycle Phases; The Understanding Phase; The Audit Phase; The Tradeoff Phase; The Negotiation Phase; The Restart Phase; The Execution Phase; 3 Metrics; Chapter Overview:; Chapter Objectives:; Keywords:; 3.0 Introduction; 3.1 Project Management Metrics: The Early Years.
505 8 _a3.2 Project Management Metrics: Current ViewMetrics and Small Companies; 3.3 Metrics Management Myths; 3.4 Selling Executives on a Metrics Management Program; 3.5 Understanding Metrics; 3.6 Causes for Lack of Support for Metrics Management; 3.7 Using Metrics in Employee Performance Reviews; 3.8 Characteristics of a Metric; 3.9 Metric Categories and Types; 3.10 Selecting the Metrics; 3.11 Selecting a Metric/KPI Owner; 3.12 Metrics and Information Systems; 3.13 Critical Success Factors; 3.14 Metrics and the PMO; 3.15 Metrics and Project Oversight/Governance; 3.16 Metric Traps.
520 _aThe new edition of Harold Kerzner's bestselling book on measuring project management performance With today's complex projects, increased stakeholder involvement, and advances in computer technology, metrics and key performance indicators (KPIs) have become increasingly integral to informed decision-making and effective project management. Project Management Metrics, KPIs, and Dashboards, Second Edition helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them, as well as an understanding of different dashboard types, design issue.
588 0 _aPrint version record and CIP data provided by publisher.
650 0 _aProject management.
650 0 _aProject management
_xQuality control.
650 0 _aPerformance standards.
650 0 _aWork measurement.
650 4 _aPerformance standards.
650 4 _aProject management
_xQuality control.
650 4 _aProject management.
650 4 _aWork measurement.
650 7 _aBUSINESS & ECONOMICS
_xProject Management.
_2bisacsh
650 7 _aTECHNOLOGY & ENGINEERING
_xProject Management.
_2bisacsh
650 7 _aProjektmanagement
_2gnd
_0(DE-588)4047441-0
655 4 _aElectronic books.
655 7 _aElectronic books.
_2local
776 0 8 _iPrint version:
_aKerzner, Harold.
_tProject management metrics, KPIs, and dashboards.
_bSecond edition.
_dHoboken, New Jersey : John Wiley & Sons, Inc., [2013]
_z9781118524664
_w(DLC) 2013004686
856 4 0 _uhttp://onlinelibrary.wiley.com/book/10.1002/9781118826751
_zWiley Online Library
942 _2ddc
_cBK
999 _c206512
_d206512