| 000 | 00745nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | BD-DhUL | ||
| 005 | 20241003121031.0 | ||
| 008 | 231212b2020 sz a|||| b||| 001 0 eng | ||
| 020 | _a9783030581817 (hbk) | ||
| 040 |
_aBD-DhUL _cBD-DhUL |
||
| 082 |
_a658.5 _bSMA |
||
| 245 | 1 | 0 |
_aSmart service management : _bdesign guidelines and best practices/ _cEdited by Maria Maleshkova, Niklas Kuhl, Phillip Jussen |
| 260 |
_aCham : _bSpringer, _c2020. |
||
| 300 |
_axiv, 227 p. : _bill. (some col.) ; _c24 cm |
||
| 365 |
_aEuro _b74.99 |
||
| 504 | _aIncludes bibliographical references | ||
| 650 | 4 | _aManagement | |
| 700 | 1 |
_aMaleshkova, Maria _eed. |
|
| 700 | 1 |
_aKuhl, Niklas _e ed. |
|
| 700 | 1 |
_aJussen, Phillip _eed. |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c258660 _d258660 |
||