000			02019cam a22003254a 4500
001			4332852
003			BD-DhUL
005			20160516162742.0
008			030827s2004 nyua b 001 0 eng
010			_a 2003060964
020			_a1403911266
035			_a(OCoLC)ocm52962825
035			_a(NNC)4332852
040			_aDLC _cDLC _dC#P _dOrLoB-B _dBD-DhUL
042			_apcc
082	0	0	_a332.12068 _222 _bDIF
100	1		_aDiVanna, Joseph A.
245	1	4	_aThe future of retail banking : _bdelivering value to global customers / _cJoseph A. DiVanna.
260			_aNew York : _bPalgrave Macmillan, _c2004.
300			_axiii, 178 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. 174-176) and index.
505	0	0	_gCh. 1. _tThe Nature of Banking and its Future -- _gCh. 2. _tGetting There: Thinking Ahead -- _gCh. 3. _tBeing There: Preparing for the Future -- _gCh. 4. _tCompeting There: Competing With New Rules -- _gCh. 5. _tConclusion: Synergistic Banking.
520	1		_a"This book argues that traditional retail banks are at risk of becoming non-competitive in a global marketplace unless they re-establish a value proposition designed from a customer perspective. The author develops a view in which retail banking future is an evolutionary process which must balance the need to achieve economies of scale and scope while incorporating local customer values. This book looks at financial institutions from all parts of the globe in order to address the current trends influencing competition, including globalization, market structure, technology and demographics, and how these will affect companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It also shows banks how to develop strategic initiatives for future competition."--BOOK JACKET.
650		0	_aBanks and banking.
650		0	_aFinancial services industry.
650		0	_aCustomer services _xManagement.
650		0	_aValue.
900			_aAUTH _bTOC
942			_2ddc _cBK
999			_c65878 _d65878