000			02675cam a2200337 i 4500
001			17415263
003			BD-DhUISL
005			20211207124406.0
008			120803s2013 ilua b 001 0 eng
010			_a 2012031068
020			_a9781555708597
040			_aDLC _beng _cDLC _erda _dDLC _dBD-DhUISL
042			_apcc
050	0	0	_aZ711 _b.C355 2013
082	0	0	_a025.52 _223 _bCAR
100	1		_aCassell, Kay Ann.
245	1	0	_aReference and information services : _ban introduction / _cKay Ann Cassell and Uma Hiremath.
250			_a3rd ed.
260			_aLondon : _bFacet Pub., _cc2013.
300			_axvii, 510 pages : _billustrations ; _c23 cm
504			_aIncludes bibliographical references (pages 473-489) and indexes.
505	0		_aIntroduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that requires handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law and business : special guidelines and sources -- Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the internet as a reference tool -- Reader's advisory work / Cindy Orr -- Reference work with children and young adults / Meghan Harper -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Ethics in reference / Angela Ecklund -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service -- Appendix. RUSA outstanding reference sources 2007-2012.
650		0	_aReference services (Libraries)
650		0	_aElectronic reference services (Libraries)
650		0	_aReference books _vBibliography.
650		0	_aElectronic reference sources _vDirectories.
700	1		_aHiremath, Uma.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
955			_brg11 2012-08-03 (telework) _irg11 2012-08-03 (telework) to Dewey _axn03 2013-02-04 1 copy rec'd., to CIP ver.
999			_c358 _d358