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Petrick, Joseph A., 1946-

Total quality in managing human resources / Managing human resources Joseph A. Petrick, Diana S. Furr. - Delray Beach, Fl. : St. Lucie Press, 1995. - xviii, 370 p. : ill. ; 24 cm. - St. Lucie Press total quality series .

Includes bibliographical references and index.

1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.

1884015247

94046630


Personnel management.
Total quality management.

658.3 / PET
Last Updated on September 15, 2019
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