Total quality in managing human resources /
by Petrick, Joseph A; Furr, Diana S.
Material type:
BookSeries: St. Lucie Press total quality series. Publisher: Delray Beach, Fl. : St. Lucie Press, 1995Description: xviii, 370 p. : ill. ; 24 cm.ISBN: 1884015247.Other title: Managing human resources.Subject(s): Personnel management | Total quality management
Contents:
1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Books
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Dhaka University Library General Stacks | Non Fiction | 658.3 PET (Browse shelf) | Available | 401016 |
Includes bibliographical references and index.
1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.
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