Gosney, John.
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. - Roseville, Calif. : Prima Tech, c2000. - xviii, 234 p. : ill. ; 24 cm.
Includes index.
0761528458
00106662
Customer relations--Management.
Electronic commerce--Customer services--Management.
658.403 / GOC
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. - Roseville, Calif. : Prima Tech, c2000. - xviii, 234 p. : ill. ; 24 cm.
Includes index.
0761528458
00106662
Customer relations--Management.
Electronic commerce--Customer services--Management.
658.403 / GOC