Cochrane, Pat
The customer only rings once : managing telephone contact with your customers / Pat Cochrane. - London : Pitman, 1996. - viii, 184 p. : ill. ; 24 cm.
Includes bibliographical references and indexes.
Customer services
658.812 / COC
The customer only rings once : managing telephone contact with your customers / Pat Cochrane. - London : Pitman, 1996. - viii, 184 p. : ill. ; 24 cm.
Includes bibliographical references and indexes.
Customer services
658.812 / COC