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The customer only rings once : (Record no. 141244)

000 -LEADER
fixed length control field 00582nam a22001817a 4500
003 - CONTROL NUMBER IDENTIFIER
control field BD-DhUL
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161226091847.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161226s1995 enk||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency BD-DhUL
Transcribing agency BD-DhUL
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number COC
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cochrane, Pat
245 14 - TITLE STATEMENT
Title The customer only rings once :
Remainder of title managing telephone contact with your customers /
Statement of responsibility, etc. Pat Cochrane.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. Pitman,
Date of publication, distribution, etc. 1996.
300 ## - PHYSICAL DESCRIPTION
Extent viii, 184 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and indexes.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Holdings
Price effective from Date last seen Permanent Location Not for loan Date acquired Source of classification or shelving scheme Koha item type Lost status Withdrawn status Source of acquisition Collection code Damaged status Shelving location Barcode Current Location Full call number
2016-12-262016-12-26Dhaka University Library 2016-12-26 Books  GiftNon Fiction General Stacks481042Dhaka University Library658.812 COC
Last Updated on September 15, 2019
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