Davis, Frank W.
Customer-responsive management : the flexible advantage / Frank W. Davis, Karl B. Manrodt. - Cambridge, MA : Blackwell Publishers, 1996. - xvii, 416 p. : ill. ; 22 cm.
Includes bibliographical references and index.
1557865051
95051325
Customer services--Management.
Consumer satisfaction.
658.812 / DAC
Customer-responsive management : the flexible advantage / Frank W. Davis, Karl B. Manrodt. - Cambridge, MA : Blackwell Publishers, 1996. - xvii, 416 p. : ill. ; 22 cm.
Includes bibliographical references and index.
1557865051
95051325
Customer services--Management.
Consumer satisfaction.
658.812 / DAC