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Lowenstein, Michael W., 1942-

Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein. - Milwaukee, Wis. : ASQC Quality Press, c1995. - xxi, 179 p. : ill. ; 24 cm.

Includes bibliographical references (p. 165-171) and index.

0873892577 (acidfree paper)

94046192


Consumer satisfaction.
Customer relations.
Customer services.

HF5415.32 / .L69 1995

658.812 / LOC
Last Updated on September 15, 2019
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