Lowenstein, Michael W., 1942-
Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein. - Milwaukee, Wis. : ASQC Quality Press, c1995. - xxi, 179 p. : ill. ; 24 cm.
Includes bibliographical references (p. 165-171) and index.
0873892577 (acidfree paper)
94046192
Consumer satisfaction.
Customer relations.
Customer services.
HF5415.32 / .L69 1995
658.812 / LOC
Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein. - Milwaukee, Wis. : ASQC Quality Press, c1995. - xxi, 179 p. : ill. ; 24 cm.
Includes bibliographical references (p. 165-171) and index.
0873892577 (acidfree paper)
94046192
Consumer satisfaction.
Customer relations.
Customer services.
HF5415.32 / .L69 1995
658.812 / LOC