Library Logo

Customer retention : (Record no. 141846)

000 -LEADER
fixed length control field 00845cam a2200253 a 4500
001 - CONTROL NUMBER
control field 4908642
003 - CONTROL NUMBER IDENTIFIER
control field BD-DhUL
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161226172536.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 941122s1995 wiua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 94046192
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0873892577 (acidfree paper)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
-- BD-DhUL
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.32
Item number .L69 1995
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 20
Item number LOC
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lowenstein, Michael W.,
Dates associated with a name 1942-
245 10 - TITLE STATEMENT
Title Customer retention :
Remainder of title an integrated process for keeping your best customers /
Statement of responsibility, etc. Michael W. Lowenstein.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Milwaukee, Wis. :
Name of publisher, distributor, etc. ASQC Quality Press,
Date of publication, distribution, etc. c1995.
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 179 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 165-171) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Holdings
Price effective from Date last seen Permanent Location Not for loan Date acquired Source of classification or shelving scheme Koha item type Lost status Withdrawn status Copy number Source of acquisition Collection code Damaged status Shelving location Barcode Current Location Full call number
2016-12-262016-12-26Dhaka University Library 2016-12-26 Books  1GiftNon Fiction General Stacks400992Dhaka University Library658.812 LOC
Last Updated on September 15, 2019
© Dhaka University Library. All Rights Reserved|Staff Login