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Auditing your customer service : the foundation for success /

by Leppard, John; Molyneux, Liz.
Material type: materialTypeLabelBookSeries: Marketing for managers. Publisher: London : Routledge, 1994Description: xii, 132 p. : ill. ; 21 cm.ISBN: 0415097320 (pbk.).Subject(s): Customer services -- Management | Auditing
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Non Fiction 657.45 LEA (Browse shelf) 1 Available 370734

Simultaneously published in the USA and Canada.

Includes bibliographical references (p. 130-[131]) and index.

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Last Updated on September 15, 2019
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