World-class customer satisfaction /
by Barsky, Jonathan D.
Material type:
BookPublisher: Burr Ridge, Ill. : Irwin Professional, c1995Description: xviii, 229 p. : ill. ; 23 cm.ISBN: 0786301287.Subject(s): Consumer satisfaction -- Case studies | Customer services -- Case studiesOnline resources: Contributor biographical information
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Dhaka University Library General Stacks | Non Fiction | 658.812 BAW (Browse shelf) | Available | 402393(d) |
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| 658.812 ARC Customer service and support : | 658.812 BAB Beyond the familiar : | 658.812 BAR Relationship marketing : | 658.812 BAW World-class customer satisfaction / | 658.812 BEM Managing knock your socks off service / | 658.812 BLK Keeping clients satisfied : | 658.812 BOE Extending the supply chain : |
Includes bibliographical references and index.
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