Customer relationship management : concept, strategy, and tools/
by Kumar, V; Reinartz, Werner [jt. au ].
Material type:
BookPublisher: Berlin : Springer, 2018Edition: 3rd.Description: xxv, 411 p. : col. ill. ; 26 cm.ISBN: 9783662553800 (hbk).Subject(s): Customer relations
| Item type | Current location | Collection | Call number | Copy number | Status | Notes | Date due | Barcode |
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Dhaka University Library General Stacks | Non Fiction | 658.812 KUC (Browse shelf) | 1 | Available | Tourism & Hos. Management | 527855 | |
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Dhaka University Library General Stacks | Non Fiction | 658.812 KUC (Browse shelf) | 2 | Available | Tr. to Tourism & Hos. Management Dept. Sem. Lib. | 527856 |
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| 658.812 HOW How to really deliver superior customer service / | 658.812 JAC The customer is usually wrong! / | 658.812 JAN The customer is usually wrong! / | 658.812 KUC Customer relationship management : | 658.812 KUC Customer relationship management : | 658.812 LOC Customer retention : | 658.812 LYW What do your customers really want? : |
Includes bibliographical references and index
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