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Customer relationship management : concept, strategy, and tools/

by Kumar, V; Reinartz, Werner [jt. au ].
Material type: materialTypeLabelBookPublisher: Berlin : Springer, 2018Edition: 3rd.Description: xxv, 411 p. : col. ill. ; 26 cm.ISBN: 9783662553800 (hbk).Subject(s): Customer relations
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Item type Current location Collection Call number Copy number Status Notes Date due Barcode
Books Books Dhaka University Library
General Stacks
Non Fiction 658.812 KUC (Browse shelf) 1 Available Tourism & Hos. Management 527855
Books Books Dhaka University Library
General Stacks
Non Fiction 658.812 KUC (Browse shelf) 2 Available Tr. to Tourism & Hos. Management Dept. Sem. Lib. 527856
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658.812 JAC The customer is usually wrong! / 658.812 JAN The customer is usually wrong! / 658.812 KUC Customer relationship management : 658.812 KUC Customer relationship management : 658.812 LOC Customer retention : 658.812 LYW What do your customers really want? : 658.812 MAC The customer is CEO :

Includes bibliographical references and index

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Last Updated on September 15, 2019
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