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341. HRD : the new horizons

by Mathur, B. C.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : Uppal Pub. House, 1996Availability: Items available for loan: Dhaka University Library [658.3 HUM] (1).

342. Personnel management in government : politics and process

by Shafritz, Jay M; Hyde, Albert C; Rosenbloom, David H.

Edition: 2nd ed., rev. and expanded.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : M. Dekker, c1981Availability: Items available for loan: Dhaka University Library [658.3 SHP] (6).

343. A New World : readings on modern public personnel management

by Shafritz, Jay M.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Chicago : International Personnel Management Association, 1975Availability: Items available for loan: Dhaka University Library [658.3 SHN] (5).

344. Personnel management in Government : politics and process

by Shafritz Jay M; Balk, W.L; Hude, Albert C.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : M. Dekker, 1978Availability: Items available for loan: Dhaka University Library [658.3 SHP] (5).

345. The service focus : developing winning game plans for service companies

by Shaw, John C. (John Clark).

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Homewood, Ill. : Dow Jones-Irwin, c1990Availability: Items available for loan: Dhaka University Library [658.4012 SHS] (1).

346. Services marketing and management

by Gilmore, Audrey.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : Response Books, 2003Availability: Items available for loan: Dhaka University Library [658.8 GIS] (8).

347. The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies

by Burwash, Peter; Burwash, Peter.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Badger, CA : Torchlight, c1995Availability: Items available for loan: Dhaka University Library [658.8 BUK] (1).

348. Design for services [electronic resource]

by Meroni, Anna; Sangiorgi, Daniela. -- ebrary, Inc

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Burlington, VT : Gower, 2011Online Access: Click here for full text. Availability: Items available for loan: Dhaka University Library [658.503 MED] (1).

349. Six Sigma in HR transformation : achieving excellence in service delivery

by Albeanu, Mircea; Hunter, Ian; Radford, Jo.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Farnham : Gower, c2010Availability: Items available for loan: Dhaka University Library [658.562 ALS] (1).

350. Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management

by Glynn, William J; Barnes, James G.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Chichester ; New York : Wiley, c1995Availability: Items available for loan: Dhaka University Library [658.8 UND] (1).

351. Promotion in foodservice

by Laine, Steven; Laine, Iris.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw-Hill, 1972Availability: Items available for loan: Dhaka University Library [658.8 LAP] (4).

352. Marketing human service innovations

by Rothman, Jack; Rothman, Jack.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Beverly Hills, Calif. : Sage, c1983Online Access: Publisher description Availability: Items available for loan: Dhaka University Library [658.802 MAR] (2).

353. Services marketing : text, cases & readings

by Lovelock, Christopher H.

Edition: 7th ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : Pearson, 2011Availability: Items available for loan: Dhaka University Library [658.8 LOS] (2).

354. Handbook of services marketing & management

by Swartz, Teresa A; Iacobucci, Dawn.

Material type: book Book; Format: print Publisher: Thousand Oaks : Sage Publications, c2000Other title: Handbook of services marketing and management.Online Access: Publisher description | Table of contents only | Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.8 HAN] (1).

355. Keeping clients satisfied : make your service business more successful and profitable

by Bly, Robert W.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Englewood Cliffs, N. J. : Prentice Hall, 1993Availability: Items available for loan: Dhaka University Library [658.812 BLK] (1).

356. Service management and marketing : managing the moments of truth in service competition

by Grönroos, Christian.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Lexington, Mass. : Lexington Books, c1990Online Access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Dhaka University Library [658.8 GRS] (1).

357. Service management : operations, strategy, and information technology

by Fitzsimmons, James A; Fitzsimmons, Mona J.

Edition: 5th ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Boston : McGraw-Hill/Irwin, 2006Online Access: Table of contents only Availability: Items available for loan: Dhaka University Library [658.8 FIS] (1).

358. Social services in Britain

by -- Great Britain. Central Office of Information. Reference Division. [from old catalog]

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London, H.M. Stationery Off., 1960Availability: Items available for loan: Dhaka University Library [709 HER] (1).

359. Colonel Butler's wolf

by Price, Anthony.

Material type: book Book; Format: print ; Literary form: fiction Publisher: London : V. Gollancz, 1972Availability: Items available for loan: Dhaka University Library [823 PRC] (1).

360. The thirty-nine steps

by Buchan, John.

Material type: book Book; Format: microfilm ; Literary form: not fiction Publisher: London : Thomas Nelson and sons, c1915Online Access: Click here to access online Availability: Items available for loan: Dhaka University Library [823 BUT] (2).

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