Benchmarking for competitive advantage /
by Bendell, A; Kelly, John E; Boulter, Louise.
Material type:
BookSeries: Financial Times/Pitman Publishing series. Publisher: London : Financial Times : Pitman Pub., 1998Description: 247 p. : ill. ; 24 cm.ISBN: 0273601687.Uniform titles: Financial times (London, England).Subject(s): Benchmarking (Management) | Benchmarking (Management) -- Case studies| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
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Books
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Dhaka University Library General Stacks | Non Fiction | 658.562 BEB (Browse shelf) | 1 | Available | 405165 | |
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Books
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Dhaka University Library General Stacks | Non Fiction | 658.562 BEB (Browse shelf) | 2 | Available | 405166 |
Includes index.
1. So what's so special about Benchmarking? -- 2. Total Quality Management, business processes and the need for external comparisons -- 3. The pre-history of Benchmarking -- 4. The Birth of Benchmarking - the Xerox approach -- 5. What it's all about - The Benchmarking process -- 6. Internal Benchmarking -- 7. External Benchmarking and how to do it -- 8. Benchmarking in the public sector -- 9. Benchmarking in other difficult areas - R & D, Design and the Creative Service Sector -- 10. Relationship to International Awards criteria -- 11. Fighting your way through the hype - some simple 'do's' and 'don'ts' --12. Summary of Benchmarking approaches and experiences -- 13. The future of Benchmarking -- 14. Assessing your starting point and building an Action Plan.
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