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1. Business re-engineering in financial services : strategies for redesigning processes and developing new products

by Drew, Stephen A. W.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Financial Times/Pitman, 1994Availability: Items available for loan: Dhaka University Library [658.15 DRB] (2).

2. Benchmarking for competitive advantage

by Bendell, A; Kelly, John E; Boulter, Louise.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Financial Times : Pitman Pub., 1998Availability: Items available for loan: Dhaka University Library [658.562 BEB] (2).

3. Customer service and support : implementing effective strategies

by Armistead, Colin G; Clark, Graham.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Financial Times ; Pitman, 1992Availability: Items available for loan: Dhaka University Library [658.812 ARC] (1).

Last Updated on September 15, 2019
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