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Customer service and support : implementing effective strategies /

by Armistead, Colin G; Clark, Graham.
Material type: materialTypeLabelBookPublisher: London : Financial Times ; Pitman, 1992Description: x, 290 p. ; 23 cm.ISBN: 0273032739.Subject(s): Customer services -- Management | Consumer satisfaction
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Non Fiction 658.812 ARC (Browse shelf) Available 481037

Includes bibliographical references p. 280-283 and index.

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Last Updated on September 15, 2019
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