Customer service and support : (Record no. 141195)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00778cam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1853950 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-DhUL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20161222194113.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 920225s1992 enk b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0273032739 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 1853950 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NZOC |
| Language of cataloging | eng |
| Transcribing agency | NZOC |
| Modifying agency | ABN-SNR |
| -- | BD-DhUL |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | ARC |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Armistead, Colin G. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service and support : |
| Remainder of title | implementing effective strategies / |
| Statement of responsibility, etc. | Colin G. Armistead and Graham Clark. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Financial Times ; |
| -- | Pitman, |
| Date of publication, distribution, etc. | 1992. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 290 p. ; |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references p. 280-283 and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark, Graham. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| Price effective from | Date last seen | Permanent Location | Not for loan | Date acquired | Source of classification or shelving scheme | Koha item type | Lost status | Withdrawn status | Source of acquisition | Collection code | Damaged status | Shelving location | Barcode | Current Location | Full call number |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2016-12-22 | 2016-12-22 | Dhaka University Library | 2016-12-22 | Books | Purchased | Non Fiction | General Stacks | 481037 | Dhaka University Library | 658.812 ARC |