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Armistead, Colin G.

Customer service and support : implementing effective strategies / Colin G. Armistead and Graham Clark. - London : Financial Times ; Pitman, 1992. - x, 290 p. ; 23 cm.

Includes bibliographical references p. 280-283 and index.

0273032739


Customer services--Management.
Consumer satisfaction.

658.812 / ARC
Last Updated on September 15, 2019
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