Armistead, Colin G.
Customer service and support : implementing effective strategies / Colin G. Armistead and Graham Clark. - London : Financial Times ; Pitman, 1992. - x, 290 p. ; 23 cm.
Includes bibliographical references p. 280-283 and index.
0273032739
Customer services--Management.
Consumer satisfaction.
658.812 / ARC
Customer service and support : implementing effective strategies / Colin G. Armistead and Graham Clark. - London : Financial Times ; Pitman, 1992. - x, 290 p. ; 23 cm.
Includes bibliographical references p. 280-283 and index.
0273032739
Customer services--Management.
Consumer satisfaction.
658.812 / ARC