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1. The definitive guide to SugarCRM : better business applications

by Metric, John.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Berkeley, CA : New York : Apress ; c2009Availability: Items available for loan: Dhaka University Science Library [005.3 MED] (1).

2. Success with Microsoft Dynamics CRM 4.0 : implementing Customer Relationship Management

by Mathena, Justin; Yetter, Aaron; Hostetler, Hoss.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Berkeley, CA : New York, N.Y. Apress ; Distributed to the book trade worldwide by Springer-Verlag, c2009Other title: Microsoft Dynamics CRM 4.0 : implementing Customer Relationship Management.Availability: Items available for loan: Dhaka University Science Library [005.3 MAS] (1).

3. Customer relationship management / [MS Thesis]

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Dhaka : University of Dhaka, 2008Availability: Items available for reference: Dhaka University Science Library [658.812 CUS] (1 ).

4. Social network analysis in telecommunications

by Pinheiro, Carlos Andre Reis.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Dhaka University Library [384.068/8 PIS] (1).

5. Working with Microsoft Dynamics CRM 4.0

by Steger, Jim; Snyder, Mike.

Edition: 2nd ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Redmond, Wash. : Microsoft Press, 2008Availability: Items available for loan: Dhaka University Library [005.5 STW] (1).

6. Working with Microsoft Dynamics CRM 3.0

by Snyder, Mike; Steger, Jim.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Redmond, WA : Microsoft Press, c2006Online Access: Publisher description | Contributor biographical information Availability: Items available for loan: Dhaka University Library [005.5 SNW] (1).

7. Stop paddling & start rocking the boat : business lessons from the school of hard knocks

by Pritchett, Lou.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : HarperBusiness, c1995Availability: Items available for loan: Dhaka University Library [650.1 PRS] (1).

8. Relationship dynamics : theory and analysis

by Musgrave, James; Anniss, Michael.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Free, c1996Availability: Items available for loan: Dhaka University Library [658.45 MUR] (1).

9. Customer relationship management essentials

by Gosney, John; Boehm, Thomas P.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Roseville, Calif. : Prima Tech, c2000Availability: Items available for loan: Dhaka University Library [658.403 GOC] (1).

10. Launch : how to quickly propel your business beyond the competition

by Stelzner, Michael A.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : John Wiley, c2011Availability: Items available for loan: Dhaka University Library [658.8 STL] (1).

11. Relationship marketing : a consumer experience approach

by Baron, Steve (J. Steve); Conway, A. (Anthony); Warnaby, Gary.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Los Angeles : Sage, 2010Availability: Items available for loan: Dhaka University Library [658.812 BAR] (1).

12. Customer bonding : pathway to lasting customer loyalty

by Cross, Richard; Smith, Janet.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Lincolnwood, Ill. : NTC Business Books, c1995Availability: Items available for loan: Dhaka University Library [658.812 CRC] (1).

13. Managing sales leads : how to turn every prospect into a customer

by Donath, Bob. -- American Marketing Association

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Lincolnwood, Ill. : NTC Business Books, c1995Availability: Items available for loan: Dhaka University Library [658.81 MAN] (1).

14. Up the loyalty ladder : turning sometime customers into full-time advocates of your business

by Raphel, Murray; Raphel, Neil.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : HarperBusiness, c1995Availability: Items available for loan: Dhaka University Library [658.812 RAU] (1).

15. Customer intimacy : pick your partners, shape your culture, win together

by Wiersema, Fred.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Santa Monica, Calif. : Knowledge Exchange, 1996Availability: Items available for loan: Dhaka University Library [658.812 WIC] (1).

16. Pre-commerce : how companies and customers are transforming business together

by Pearson, Bob; Zehr, Dan.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: San Francisco : Jossey-Bass, c2011Availability: Items available for loan: Dhaka University Library [658.812 PEP] (1).

17. Horizontal management : beyond total customer satisfaction

by Denton, D. Keith.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Lexington Books, c1991Availability: Items available for loan: Dhaka University Library [658.812 DEH] (1).

18. Customer relationship management : a strategic approach to marketing

by Mukerjee, Kaushik.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : PHI Learning, 1993Availability: Items available for loan: Dhaka University Library [658.812 MUC] (1).

19. The psychology of relationship selling : developing repeat and referral business

by Owens, Orv.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hollywood, Fla : Lifetime Books, c1996Availability: Items available for loan: Dhaka University Library [658.85 OWP] (2).

20. Customer loyalty : how to earn it, how to keep it

by Griffin, Jill.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Lexington Books, c1995Availability: Items available for loan: Dhaka University Library [658.812 GRC] (1).

Last Updated on September 15, 2019
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