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1. The future of retail banking : delivering value to global customers

by DiVanna, Joseph A.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Palgrave Macmillan, 2004Availability: Items available for loan: Dhaka University Library [332.12068 DIF] (1).

2. Global private banking and wealth management : the new realities

by Maude, David.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: West Sussex, England ; J. Wiley & Sons, c2006Online Access: Table of contents only | Publisher description | Contributor biographical information Availability: Items available for loan: Dhaka University Library [332.123 MAG] (1).

3. Behavioural finance for private banking electronic resource

by Hens, Thorsten; Bachmann, Kremena. -- ebrary, Inc

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Hoboken, N.J. : John Wiley & Sons, c2008Other title: Behavioral finance for private banking.Online Access: Click here for full text. Availability: Items available for loan: Dhaka University Library [332.123 HEB] (1).

4. Social network analysis in telecommunications

by Pinheiro, Carlos Andre Reis.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Dhaka University Library [384.068/8 PIS] (1).

5. Customer care : a training manual for library staff

by Gannon-Leary, Pat; McCarthy, Michael D.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Oxford, UK : Chandos Pub., 2010Availability: Items available for loan: Dhaka University Library [025.5 GAC] (2).

6. Positively outrageous service and showmanship : industrial strength fun makes sales sizzle

by Gross, T. Scott.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : MasterMedia Ltd., c1993Availability: Items available for loan: Dhaka University Library [658.812 GRP] (1).

7. Stop paddling & start rocking the boat : business lessons from the school of hard knocks

by Pritchett, Lou.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : HarperBusiness, c1995Availability: Items available for loan: Dhaka University Library [650.1 PRS] (1).

8. Auditing your customer service : the foundation for success

by Leppard, John; Molyneux, Liz.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Routledge, 1994Availability: Items available for loan: Dhaka University Library [657.45 LEA] (1).

9. Firing on all cylinders : the service/quality system for high-powered corporate performance

by Clemmer, Jim; Sheehy, Barry.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Homewood, Ill. : Business One Irwin, c1992Availability: Items available for loan: Dhaka University Library [658 CLF] (1).

10. Fish! : a remarkable way to boost morale and improve results

by Lundin, Stephen C; Paul, Harry; Christensen, John.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Hyperion, c2000Online Access: Publisher description | Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.3 LUF] (1).

11. Second to none : how our smartest companies put people first

by Garfield, Charles A.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Homewood, Ill. : Business One Irwin, c1992Availability: Items available for loan: Dhaka University Library [658.3 GAS] (1).

12. Touchstones : ten new ideas revolutionizing business

by Band, William A.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : J. Wiley, c1994Online Access: Table of Contents | Contributor biographical information | Publisher description Availability: Items available for loan: Dhaka University Library [658.4 BAT] (2).

13. Customer relationship management essentials

by Gosney, John; Boehm, Thomas P.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Roseville, Calif. : Prima Tech, c2000Availability: Items available for loan: Dhaka University Library [658.403 GOC] (1).

14. The Northbound train : finding the purpose, setting the direction, shaping the destiny of your organization

by Albrecht, Karl.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : AMACON, c1994Availability: Items available for loan: Dhaka University Library [658.4012 ANC] (1).

15. Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company

by Spector, Bert.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Free Press, c1995Other title: Taking charge & letting go.Availability: Items available for loan: Dhaka University Library [658.4012 STP] (1).

16. The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies

by Burwash, Peter; Burwash, Peter.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Badger, CA : Torchlight, c1995Availability: Items available for loan: Dhaka University Library [658.8 BUK] (1).

17. Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management

by Glynn, William J; Barnes, James G.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Chichester ; New York : Wiley, c1995Availability: Items available for loan: Dhaka University Library [658.8 UND] (1).

18. The streetcorner strategy for winning local markets : right sales, right service, right customers, right cost

by Hall, Robert E. (Robert Estle).

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Austin, Texas : Performance Press, c1994Availability: Items available for loan: Dhaka University Library [658.8 HAS] (1).

19. World-class customer satisfaction

by Barsky, Jonathan D.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Burr Ridge, Ill. : Irwin Professional, c1995Online Access: Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.812 BAW] (1).

20. Beyond the familiar : long-term growth through customer focus and innovation

by Barwise, Patrick; Meehan, Seán.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Jossey-Bass/Wiley, 2011Online Access: Table of contents only | Publisher description | Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.812 BAB] (1).

Last Updated on September 15, 2019
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