Dhaka University Library Online catalog › Results of search for 'su,complete-subfield:"Customer services"'

Refine your search

Availability
- Limit to currently available items.
Authors
- Anderson, Kristin. (2)
- Barwise, Patrick. (2)
- Gross, T. Scott. (2)
- Meehan, Seán. (2)
- Zemke, Ron. (3)
- Show more
Holding libraries
- Dhaka University Library (55)
Item types
- Books (55)
- Reference (3)
Locations
- Dr. Aftab Ahmed Collection (4)
- General Stacks (47)
- Rare Collection (4)
Series
- Chandos information ... (1)
- Issues in organizati... (1)
- New directions in bu... (1)
- The Jossey-Bass heal... (1)
- Wiley and SAS busine... (1)
- Show more
Topics
- Banks and banking (2)
- BUSINESS & ECONOMICS... (3)
- BUSINESS & ECONOMICS... (3)
- BUSINESS & ECONOMICS... (3)
- BUSINESS & ECONOMICS... (3)
- Consumer satisfactio... (5)
- Consumer satisfactio... (5)
- Customer loyalty. (2)
- Customer relations (3)
- Customer relations. (10)
- Customer services (21)
- Customer services. (33)
- Industrial managemen... (2)
- Management (2)
- Marketing. (2)
- Organizational chang... (3)
- Product design. (1)
- Service industries (5)
- Success in business. (4)
- Wealth (2)

	21.		Customer service and support : implementing effective strategies by Armistead, Colin G; Clark, Graham. Material type: Book; Format: print ; Literary form: not fiction Publisher: London : Financial Times ; Pitman, 1992Availability: Items available for loan: Dhaka University Library [658.812 ARC] (1). Add to cart (remove)
	22.		Tales of knock your socks off service : inspiring stories of outstanding customer service by Anderson, Kristin; Zemke, Ron. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York : AMACOM, c1998Availability: Items available for loan: Dhaka University Library [658.812 ANT] (1). Add to cart (remove)
	23.		Delivering knock your socks off service by Anderson, Kristin; Zemke, Ron. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York, N.Y. : Amacom, c1991Availability: Items available for loan: Dhaka University Library [658.812 AND] (1). Add to cart (remove)
	24.		Handbook of services marketing & management by Swartz, Teresa A; Iacobucci, Dawn. Material type: Book; Format: print Publisher: Thousand Oaks : Sage Publications, c2000Other title: Handbook of services marketing and management.Online Access: Publisher description \| Table of contents only \| Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.8 HAN] (1). Add to cart (remove)
	25.		Customer bonding : pathway to lasting customer loyalty by Cross, Richard; Smith, Janet. Material type: Book; Format: print ; Literary form: not fiction Publisher: Lincolnwood, Ill. : NTC Business Books, c1995Availability: Items available for loan: Dhaka University Library [658.812 CRC] (1). Add to cart (remove)
	26.		Keeping clients satisfied : make your service business more successful and profitable by Bly, Robert W. Material type: Book; Format: print ; Literary form: not fiction Publisher: Englewood Cliffs, N. J. : Prentice Hall, 1993Availability: Items available for loan: Dhaka University Library [658.812 BLK] (1). Add to cart (remove)
	27.		Managing knock your socks off service by Bell, Chip R; Zemke, Ron. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York : AMACOM, c1992Online Access: Table of contents Availability: Items available for loan: Dhaka University Library [658.812 BEM] (1). Add to cart (remove)
	28.		No cover image available The customer only rings once : managing telephone contact with your customers by Cochrane, Pat. Material type: Book; Format: print ; Literary form: not fiction Publisher: London : Pitman, 1996Availability: Items available for loan: Dhaka University Library [658.812 COC] (1). Add to cart (remove)
	29.		Marketing to win : strategies for building competitive advantage in service industries by Sonnenberg, Frank K. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York : Harper Business, c1990Availability: Items available for loan: Dhaka University Library [658.8 SOM] (1). Add to cart (remove)
	30.		Upside-down marketing : turning your ex-customers into your best customers by Walther, George R. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw-Hill, c1994Availability: Items available for loan: Dhaka University Library [658.8 WAU] (1). Add to cart (remove)
	31.		Service management and marketing : managing the moments of truth in service competition by Grönroos, Christian. Material type: Book; Format: print ; Literary form: not fiction Publisher: Lexington, Mass. : Lexington Books, c1990Online Access: Contributor biographical information \| Publisher description \| Table of contents only Availability: Items available for loan: Dhaka University Library [658.8 GRS] (1). Add to cart (remove)
	32.		Customer-responsive management : the flexible advantage by Davis, Frank W; Manrodt, Karl B. Material type: Book; Format: print ; Literary form: not fiction Publisher: Cambridge, MA : Blackwell Publishers, 1996Availability: Items available for loan: Dhaka University Library [658.812 DAC] (1). Add to cart (remove)
	33.		Achieving excellence through customer service by Tschohl, John; Franzmeier, Steve. Material type: Book; Format: print ; Literary form: not fiction Publisher: Englewood Cliffs, N.J. : Prentice Hall, c1991Availability: Items available for loan: Dhaka University Library [658.812 TSA] (1). Add to cart (remove)
	34.		Winning the service game by Schneider, Benjamin; Bowen, David Earl. Material type: Book; Format: print ; Literary form: not fiction Publisher: Boston, Mass. : Harvard Business School Press, c1995Availability: Items available for loan: Dhaka University Library [658.812 SCW] (1). Add to cart (remove)
	35.		Word-of-mouth marketing by Wilson, Jerry R. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York : J. Wiley, c1991Availability: Items available for loan: Dhaka University Library [658.812 WIW] (1). Add to cart (remove)
	36.		Customer intimacy : pick your partners, shape your culture, win together by Wiersema, Fred. Material type: Book; Format: print ; Literary form: not fiction Publisher: Santa Monica, Calif. : Knowledge Exchange, 1996Availability: Items available for loan: Dhaka University Library [658.812 WIC] (1). Add to cart (remove)
	37.		The customer is CEO : how to measure what your customers want--and make sure they get it by Massnick, Forler. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York : AMACOM, c1997Availability: Items available for loan: Dhaka University Library [658.812 MAC] (1). Add to cart (remove)
	38.		Close to the customer : 25 management tips from the other side of the counter by Donnelly, James H. Material type: Book; Format: print ; Literary form: not fiction Publisher: Homewood, Ill. : Business One Irwin, c1992Availability: Items available for loan: Dhaka University Library [658.812 DOC] (1). Add to cart (remove)
	39.		Customer loyalty : how to earn it, how to keep it by Griffin, Jill. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York : Lexington Books, c1995Availability: Items available for loan: Dhaka University Library [658.812 GRC] (1). Add to cart (remove)
	40.		Leading your positively outrageous service team by Gross, T. Scott. Material type: Book; Format: print ; Literary form: not fiction Publisher: New York : MasterMedia Ltd., c1994Availability: Items available for loan: Dhaka University Library [658.812 GRL] (1). Add to cart (remove)

Dhaka University Library Online

Refine your search

Authors

Item types

Locations

Series

Topics