Customer service and support : implementing effective strategies /
by Armistead, Colin G; Clark, Graham.
Material type:
BookPublisher: London : Financial Times ; Pitman, 1992Description: x, 290 p. ; 23 cm.ISBN: 0273032739.Subject(s): Customer services -- Management | Consumer satisfaction
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Dhaka University Library General Stacks | Non Fiction | 658.812 ARC (Browse shelf) | Available | 481037 |
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| 658.8101 RIW Winning group sales presentations : | 658.812 AND Delivering knock your socks off service / | 658.812 ANT Tales of knock your socks off service : | 658.812 ARC Customer service and support : | 658.812 BAB Beyond the familiar : | 658.812 BAR Relationship marketing : | 658.812 BAW World-class customer satisfaction / |
Includes bibliographical references p. 280-283 and index.
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