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1.
Customer-centered reengineering : remapping for total customer value

by Crego, Edwin T; Schiffrin, Peter D.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Burr Ridge, Ill. : Irwin Professional, c1995Availability: Items available for loan: Dhaka University Library [658.4063 CRC] (1).

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2.
Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company

by Spector, Bert.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Free Press, c1995Other title: Taking charge & letting go.Availability: Items available for loan: Dhaka University Library [658.4012 STP] (1).

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3.
How to market to people not like you : "know it or blow it" rules for reaching diverse customers

by McDonald, Kelly.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Dhaka University Library [658.8 MCH] (1).

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4.
World-class customer satisfaction

by Barsky, Jonathan D.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Burr Ridge, Ill. : Irwin Professional, c1995Online Access: Contributor biographical information Availability: Items available for loan: Dhaka University Library [658.812 BAW] (1).

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5.
Customer service and support : implementing effective strategies

by Armistead, Colin G; Clark, Graham.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Financial Times ; Pitman, 1992Availability: Items available for loan: Dhaka University Library [658.812 ARC] (1).

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6.
Tales of knock your socks off service : inspiring stories of outstanding customer service

by Anderson, Kristin; Zemke, Ron.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : AMACOM, c1998Availability: Items available for loan: Dhaka University Library [658.812 ANT] (1).

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7.
Customer-responsive management : the flexible advantage

by Davis, Frank W; Manrodt, Karl B.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Cambridge, MA : Blackwell Publishers, 1996Availability: Items available for loan: Dhaka University Library [658.812 DAC] (1).

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8.
Word-of-mouth marketing

by Wilson, Jerry R.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : J. Wiley, c1991Availability: Items available for loan: Dhaka University Library [658.812 WIW] (1).

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9.
Up the loyalty ladder : turning sometime customers into full-time advocates of your business

by Raphel, Murray; Raphel, Neil.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : HarperBusiness, c1995Availability: Items available for loan: Dhaka University Library [658.812 RAU] (1).

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10.
The customer is CEO : how to measure what your customers want--and make sure they get it

by Massnick, Forler.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : AMACOM, c1997Availability: Items available for loan: Dhaka University Library [658.812 MAC] (1).

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11.
Close to the customer : 25 management tips from the other side of the counter

by Donnelly, James H.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Homewood, Ill. : Business One Irwin, c1992Availability: Items available for loan: Dhaka University Library [658.812 DOC] (1).

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12.
50 ways to close a sale (and keep the customer for life)

by Michaelson, Gerald A.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : W. Morrow, c1994Availability: Items available for loan: Dhaka University Library [658.85 MIF] (1).

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13.
Customer retention : an integrated process for keeping your best customers

by Lowenstein, Michael W.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Milwaukee, Wis. : ASQC Quality Press, c1995Availability: Items available for loan: Dhaka University Library [658.812 LOC] (1).

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14.
The customer is usually wrong!

by Jandt, Fred Edmund.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Indianapolis, IN : Park Avenue, c1995Availability: Items available for loan: Dhaka University Library [658.812 JAC] (2).

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15.
The 6 imperatives of marketing : lessons from the world's best companies

by Magrath, Allan J.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York, NY : American Management Association, c1992Availability: Items available for reference: Dhaka University Library [658.8 MAG] (1 ).

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